Returns Information

Changed your mind?

If you’ve changed your mind for any reason you can return your non-perishable goods to us for a refund or exchange as long as they’re in original condition. We can’t cover postage costs for goods that aren’t faulty or damaged, so please return these to us on a tracked service within 30 days of receiving your order. Please include:

1. Your order number 
2. What you’re returning / reason for returning it.
3. Enough packaging to keep it safe on its way back to us.

If you’re sending us a return please let us know by sending an email to info@outofthisworld.com with your tracking number. We won’t be able to refund items that aren’t resellable unless they were damaged when they arrived with you.

Something wrong with your order?

If something arrives damaged or faulty please do let us know within 24 hours of receiving your order. Send us an email to info@outofthisworld.com and we’ll sort it out for you. Please keep your order invoice and take photos for our reference. 

If we need you to return anything we will pay the cost of this. If you’re returning something faulty or damaged please package it well for transport. We won’t be able to refund for something that looks like it’s been damaged on the way back due to insufficient packaging.